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The best way to request support is to send
an e-mail message to the HelpDesk account through Outlook. The e-mail
address is listed in the global address list when you open
Outlook, or you can just type "HelpDesk"
as the recipient (without the quotes).
If your issue is critical and
you need to speak with someone immediately, please call us
toll free at 888-224-6733, then select option 1 for technical
support. Once your
issue has been received (via e-mail or telephone call), we
will begin working on it immediately.
Please try to submit your issues through e-mail
if possible, as this is the most efficient way to contact
us, and for us to track your issues. Once you create an issue
via e-mail, all subsequent e-mails will be attached to your
issue, and you can view activity on your issue by logging
into the HelpDesk.
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