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The best way to request support is to send an e-mail
message to the HelpDesk account
through Outlook. The e-mail address is listed in the global address list
when you open Outlook, or you can just type "HelpDesk" as the recipient
(without the quotes).
If your issue is critical and you need to speak with someone
immediately, please call us toll free at 888-224-6733, then select option 1
for technical support. Once your issue has been received (via e-mail or
telephone call), we will begin working on it immediately.
Please try to submit your issues through e-mail if possible, as this is
the most efficient way to contact us, and for us to track your issues. Once
you create an issue via e-mail, all subsequent e-mails will be attached to
your issue, and you can view activity on your issue by logging into the HelpDesk.
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