This document walks you through the steps required to create
a new issue in the Help Desk so that you can get help with
your technology problems.
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Step 1
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Double-click on Outlook to start the program.
Click the "New" button in the upper left hand corner
to create a new e-mail. Once the new e-mail window is open,
type HelpDesk in the "To..." field, or click on
the to button, and select the HelpDesk account from the global
address list as shown in the following screen shot.
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Step 2
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Once you have HelpDesk in the "To..."
field, type a brief subject for your issue in the "Subject"
field. In the body of the message, please provide as much
information about the issue as possible. The more details
that you can provide us with, the more quickly your issue
will be resolved. Once your e-mail is ready, click the "Send"
button. See the screen shot below for a sample issue.
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Step 3
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Once your e-mail is sent, you will receive
an automated reply indicating that we have received your request,
and will begin working on it as soon as possible. The e-mail
will include a link that you can click to view the status
of your request, as in the screen shot below.
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