This document walks you through how to login and access
the help desk to view or update any issues that you've opened
via e-mail.
|
|
Step 1: Accessing the Help Desk
|
To access the help desk, open Internet Explorer
and navigate to the school's web page or click this link:
http://www.grandcanyonschool.org:9090
Once here, you will be presented with the login screen shown
below. Login using the same username and password that you
use to login to the network and your e-mail. |
|
|
|
Step 2: Navigate the Help Desk
|
|
Once logged in, you will be presented with
the help desk interface. You can view your requests by clicking
on the "requests" tab at the top of the screen.
You can click on the "solutions" tab to view a database
of solutions to issues that have been previously resolved
at the district.
|
|
|
|
Step 3: View Your Requests
|
When you click on the "Requests" tab, you will
be presented with a list of requests that you currently
have open. See the screen shot below of the requests tab.
|
|
|
|
Step 4: View a Request
|
|
From the requests tab, if you click on the
subject of one of your requests, you will be taken to the
details page for that request as shown in the screen shot
below.
|
|
|
|
Step 5: View the Request History
|
If you click on the "conversations"
button, you will be able to see a transaction of every e-mail
or communication associated with this issue, including the
initial e-mail acknowledgment that you received as shown in
the screen shot below. |
|
|
|
Step 6: Add Notes
|
If you would like to add a note to your request to update
the help desk staff, you can do so by selecting the "actions"
button and choosing "Add Notes" as shown in the
screen shot below.
|
|
|
|
Step 7: Create the note
|
|
Once you click the add notes button, you will
be presented with the screen shown below. You can type your
note here. Please be sure to check the box that says, "E-mail
the technician for notes addition" so that we get notification
that you have added a note. Once done adding the note, click
the "Add Note" button.
|
|
|
|
Step 8: Wait for Resolution
|
We will update you with the status of your
issue as it progresses. Once the issue has been resolved,
we will close it for you, and you will get an e-mail notification
that the issue has been closed. |
